Frequently Asked Questions
Everything you need to know about your Take Hold journey.
How do I determine my correct climbing shoe size?
We recommend starting with your street shoe size for a performance fit. For a more comfortable, all-day fit, consider sizing up a half size. Please refer to our detailed sizing chart on each product page for specific model recommendations.
What is your return policy on climbing gear?
We offer a 30-day return window for unworn items in their original packaging. Please note that for safety reasons, load-bearing climbing equipment such as harnesses and carabiners cannot be returned once the packaging is opened.
How long does shipping typically take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 5-7 business days. Expedited shipping options are available at checkout for those needing gear before their next send.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your location and the weight of your order.
Can I resole my So iLL climbing shoes?
Absolutely. Our shoes are designed with high-quality Dark Matter Rubber that can be resoled by most professional climbing shoe resolers to extend the life of your gear.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.